RATENOW DIGITAL
LISTEN
Monitor user satisfaction throughout the entire customer journey using the most appropriate tools and questions at all times.
Produktauswahl
Check out
Lieferung
Produktauswahl
In case of inactivity during product selection, ask if there are any problems being faced, using a widget
The user responds without leaving the website
Check out
When making the payment, ask for an assessment of the purchase process, the usability of the website and how the user got to know of us, through an embedded survey
The first response is recorded on the same page and a link leads to additional questions
Lieferung
Schedule the automatic sending of a satisfaction survey after the delivery of the order through a personalizedemail
The first response is recorded on the same page and a link leads to additional questions
ANALYZE
Transform all the collected data into insights by centralizing all the information in BI Ratenow Analytics. It clearly identifies the weak and strong points of each section of the entire process, its evolution and the reasons that impact satisfaction.
ACTION
Close the loop by contacting your dissatisfied customers and turning them into promoters. Increase loyalty among the users who value you the most and increase your overall reputation.
Aumenta la retención y las recomendaciones
Potencia la reputación de la marca
Mejora la experiencia cliente para incrementar ingresos
INTEGRATION
KUNDEN
CONSULTA NUESTRAS OFERTAS ESPECIALES POST LOCKDOWN
